Frequently Asked Questions

We currently accept GORE-TEX Jackets in both good and bad condition. Even if your jacket has significant wear, damage, or stains, you can still sell it. Jackets in bad condition will be sent to our refurbishment center for repairs and restoration.

The selling process is straightforward. First, create space by sorting out your GORE-TEX Jackets that you no longer use. Next, upload the details of your jacket through our platform, where you’ll receive a price suggestion. If you agree with the suggested price, you can send the jacket to us using a free shipping label that we provide. Once we receive your jacket, our team will examine it for quality and functionality. If the jacket is in good condition, we will create high-quality images and publish it on our third-party partner platform. If the jacket is in bad condition, it will be sent to our refurbishment center for repairs before being listed. After the examination is complete, and if everything is in order, we will transfer the agreed purchase price to your account within a few days.

Yes, you can sell multiple GORE-TEX Jackets, regardless of their condition. Just repeat the process for each jacket you wish to sell.

If your GORE-TEX Jacket doesn’t meet our quality standards or is beyond repair, we’ll notify you. You can then choose to have it returned to you at no extra cost, or you can opt to have it recycled.

If you wish to cancel after sending your jacket, please contact our support team immediately. If the jacket hasn’t been processed yet, we’ll return it to you.

After you upload your jacket and accept the price suggestion, you can print a free shipping label from our platform. Simply package your jacket and drop it off at your local post office.

Yes, once you send your jacket, you’ll receive tracking information to monitor its progress until it reaches us.

All shipments are tracked and insured. If your jacket is lost in transit, we’ll work with you to resolve the issue, including potential compensation.

Prices are suggested based on the jacket’s condition, brand, and current market demand. Jackets in good condition will typically fetch higher prices, while those needing refurbishment may receive a lower offer.

Once we receive and examine your jacket, you’ll receive the agreed-upon payment in your account within a few days. No need to wait until your jacket is sold.

Payments are typically made via bank transfer or PayPal. You’ll be able to select your preferred payment method when you set up your account or during the selling process.

Jackets sent to our refurbishment center undergo thorough inspection and necessary repairs. This can include patching holes, replacing zippers, cleaning, and restoring the jacket’s waterproof properties. Once refurbished, the jackets are restored as closely as possible to their original condition.

The refurbishment process typically takes 1-2 weeks, depending on the extent of the repairs needed. After refurbishment, your jacket will be listed for sale on our partner marketplaces, and you’ll be notified once the process is complete.

Yes, you’ll receive email notifications at key stages, including when we receive your jacket, after the examination, if your jacket is sent for refurbishment, and when payment is processed.

No, you don’t need to clean your jacket before sending it in. We handle all necessary cleaning as part of our refurbishment process.

After you send in your jacket, it undergoes a thorough inspection. If it’s in good condition, it will be photographed and listed on our partner marketplaces for sale. If the jacket needs repairs, it will be sent to our refurbishment center before being listed.